In recent period, especially with ongoing Covid epidemic, we have noticed a rapid increase in fraud. There have been scammers posing as Exness representatives and contacting our customers to gain access to personal data and funds.
Our top priority at Exness is to provide our clients with best customer service possible – including keeping customer information safe from scammers.
How to avoid being impersonated as an Exness employee by fraudsters?
From time to time, you will receive communications from Exness representatives. Please note, however, that no one from Exness will contact you via text, email or social media to ask you to secure your account or personally identifiable information, such as your email address. registered your trading account or password.
Here are some good methods that can help you avoid being scammed by pretending to be an Exness forex broker:
- Do not leave your Personal Area (PA) unattended or with others.
- Never ask anyone to create an Exness PA with your name.
- Never share your personally identifiable documents like ID card, passport, etc. with anyone.
- Never share your Exness security type or support PIN with anyone.
- Do not conduct any Exness related financial activities (deposits/withdrawals) outside of Exness Reserve.
- Do not transfer your funds to an unknown person’s bank account or payment system.
never open any links from unknown sources; if the link looks suspicious, do not open it at all, even to verify that it is suspicious, as links are often dangerous.
In addition to the above, most important thing is “never share your password with anyone” and Exness always encourages traders to be cautious when receiving password requests or links to change them. password. These scammers can look like professionals and can be extremely convincing, even using Exness branding (logo and tagline) to appear legit.
If you have any doubts that you may be the victim of a scam, our advice to you is to please contact Exness directly via live chat or email support@exness. com
The Best way to avoid being a victim of a forex scam?
Make sure you don’t respond to any requests for personal or account security information.
Texts, emails or social media messages can look like they came from Exness. If you receive an unsolicited message from us, you can use some of these tips to decide if it’s legitimate, or contact us directly.
In text messages, emails or social media, we will never:
- A statement that we have detected suspicious activity on your account.
- Sends you a link to a website and asks you for private account information (like your trading account or password).
- Make any financial offers or investment opportunities.
As such, if someone contacts you claiming to be from Exness:
- Using above information, determine legitimacy of message. If message is fraudulent, block phone number or email address and delete message.
- If you receive an unexpected call from someone claiming to work for Exness and asking you for personal and sensitive information or asking you to click on a link in text, hang up phone and block number.
- If you are still unsure about legitimacy of a message, talk to Exness Support Team via Live Chat on official website: https://www.exness.com/
In event that you think you may have shared sensitive information, such as your account registration email address or trading password, please change this password immediately.